General Overview
In order to ensure the proper management of a Quality System and the application of this Quality Policy, the General Management requests the cooperation of all Company Personnel and, in general, all stakeholders, to whom it commits to providing the necessary information to understand the importance of their role within the system and ensure transparent communication.
The Quality Policy pursued by SIMOL S.P.A. is outlined in the following points:
Ø RELATIONS WITH CUSTOMERS
In the context of the relationships SIMOL S.P.A. maintains with its customers, the following are indispensable priorities:
• accurately perceive the customer’s requests and needs and translate them into quality products and services that meet and exceed their expectations;
• demonstrate the greatest possible flexibility in meeting customer needs;
• maintain clear communication with customers to prevent potential complaints from them;
• adhere to the agreed project timelines;
• assess customer satisfaction.
Ø RELATIONS WITH SUPPLIERS
Regarding the company’s relationships with its suppliers, it is considered essential to:
• conduct a thorough analysis aimed at selecting reliable suppliers with whom to establish long-lasting relationships;
• involve the suppliers in the company’s Quality Policy, integrating them as collaborators;
• engage suppliers in business improvement plans and in the exchange of know-how.
Ø INTERNAL ORGANIZATION
To optimize the internal organization, General Management considers it a priority to:
• provide all employees with the practical and theoretical tools necessary to contribute to achieving company goals;
• involve and integrate all company resources in optimizing activities and improving services based on customer expectations;
• identify and investigate critical areas for quality;
• implement corrective and/or improvement actions;
• aim for continuous improvement.
The General Management of the company, in consideration of the growing market demand for consolidated quality standards and its belief in the internal improvements achievable through the development of a quality culture, has decided to implement a Quality System in compliance with ISO 9001:2015 standards, with the specific goal of obtaining company certification.
Furthermore, the company intends to address and resolve the issues arising from the pursuit of this goal by adopting appropriate operational means, creating a suitable environment for the correct execution of activities, and, above all, by coordinating the responsibilities of all personnel working in the company.
Simol has decided to embark on a path of awareness toward socially responsible business management concerning its “human capital” and with an emphasis on environmental sustainability.
The company firmly believes in the importance of formalizing, defining, and implementing a corporate policy, committing to:
• not use child labor or forced labor;
• comply with applicable national regulations, conventions, and international recommendations, including resolutions from international bodies such as the ILO (International Labour Organization) and the UN (United Nations);
• respect freedom of association and the right to collective bargaining;
• combat all forms of discrimination and unequal treatment (in hiring, pay, access to training, career promotions) based on race, nationality, religion, disability, gender, sexual preferences, union membership, political affiliation;
• condemn all illegal conduct that could conflict with dignity or physical and/or moral integrity;
• apply the national collective labor contract to all employees, paying wages on time and making all related social security, welfare, and insurance contributions;
• ensure maternity and paternity protection, as well as for disadvantaged individuals;
• promote and improve health, safety, and well-being conditions for employees through both preventive and corrective actions;
• involve all suppliers of goods, activities, and services and their commitment to social responsibility and reducing environmental impact, complying with all requirements of the relevant standards;
• develop and extend processes for information, communication, training, and development, promoting dialogue with stakeholders to ensure the efficient and effective implementation of the company’s integrated system.
The company’s objective is to ensure that all activities are developed in an efficient, sustainable, and economical manner by establishing a quality management system based on the following core principles:
- Constant determination to achieve customer satisfaction through product customization;
- Pursuit of continuous and close collaboration with suppliers of services/external resources to establish relationships focused on the ongoing growth and joint improvement of overall quality;
- Ensure the necessary technical and non-technical competence of personnel, planning training activities when necessary;
- Improve the work environment and encourage participation and responsibility from resources in pursuing strategic objectives;
- In compliance with minimum product quality requirements, consistently seek production efficiency aimed at reducing waste, implementing responsible waste management;
- Constant search for the best design solution that best fits customer demands;
- The company conducts regular risk analysis aimed at strategic planning to maintain and improve the business;
- Improve energy efficiency by using renewable energy in production facilities and offices, reducing dependency on fossil energy sources.
All of this is done in compliance with applicable legal requirements and with the protection of workers’ health and safety as well as environmental aspects.
The Management emphasizes that achieving the above objectives is the responsibility of all personnel, and it is up to everyone to ensure that the system is actively managed and continuously improved by motivated, responsible, and professionally prepared individuals.
The General Management commits to taking an active role in promoting and guiding all activities that impact the Integrated Management System (IMS), by disseminating this policy at all levels and periodically verifying its suitability, understanding, and implementation through direct feedback and periodic reviews of the results collected by the IMS Responsible or directly verified.